Refund Policy

Overview

Beeyacorp is committed to delivering measurable, documented results. This Refund Policy explains the terms under which refunds may be issued for our paid services. Please read this policy carefully before engaging us for any paid work.

Free structural audit

The initial structural audit and written findings report are provided at no cost to you. There is no charge, no deposit, and no commitment required to receive the written report and attend the 15-minute findings call.

Because no payment is made for the free audit, no refund is applicable at this stage of the engagement.

Paid services

If, following the free audit, you choose to engage Beeyacorp for paid campaign restructuring, architecture, or ongoing management services, the following refund terms apply.

All paid engagements are defined by a written scope of work agreed between Beeyacorp and the client prior to the commencement of any billable work. The scope document will specify:

• The deliverables included in the engagement
• The payment schedule and amounts
• The estimated delivery timeline
• Any conditions or dependencies on the client’s side (such as providing ad account access)

By making a payment against an agreed scope of work, you acknowledge that you have read and understood the scope document and this Refund Policy.

Eligible refund situations

You may be eligible for a full or partial refund in the following circumstances:

• Non-delivery: Beeyacorp fails to deliver the agreed deliverables within 14 calendar days of the agreed delivery date, where the delay is solely attributable to Beeyacorp and not to any failure on the client’s part to provide required access, information, or approvals.
• Material misrepresentation: The scope of work delivered is materially different from what was agreed in writing, and Beeyacorp is unable to remedy the deficiency within 7 days of written notice from the client.
• Duplicate payment: You have made a payment more than once for the same invoice or engagement due to a processing error.

In eligible cases, refunds will be calculated on a pro-rata basis for work not yet completed or delivered, or as a full refund for duplicate payments.

Non-eligible situations

Refunds will not be issued in the following situations:

• You change your mind after work has commenced
• Your business circumstances change after the engagement begins
• The campaign restructure does not produce the specific CPL improvement you hoped for, provided the structural deliverables in the agreed scope were completed
• You fail to provide required ad account access, conversion data, or other information required to perform the work, causing delays or incomplete delivery
• Performance results are affected by external market factors, platform algorithm changes, or budget changes made by you or your team during the engagement
• More than 30 calendar days have elapsed since the delivery of the disputed deliverable

How to request a refund

To request a refund, please follow these steps:

1. Email Growth@beeyacorp.org with the subject line: “Refund Request — [Your Company Name]”
2. Include your invoice number or payment reference
3. Describe the reason for the refund request, referencing the specific deliverables or dates in question
4. Attach any supporting documentation, such as the agreed scope of work or written communications

We will acknowledge your request within 2 business days and provide a decision within 7 business days.

Refund timeline

Where a refund is approved:

• Refunds will be issued to the original payment method within 5–10 business days of approval
• Bank transfer times may add 2–5 additional business days depending on your financial institution
• We will confirm the refund by email once it has been processed on our end

Disputes

If you are not satisfied with our response to your refund request, you may escalate the matter by replying to the refund decision email and requesting escalation to a senior review. We will respond within 5 business days.

This policy does not affect any statutory rights you may have under applicable consumer protection or contract law in your jurisdiction.

Contact us

For refund requests or questions about this policy, please contact us: